Terms of Service

Last updated: 15/10/2026 · Version customer-terms-2026-10-15-vat-number

1. About us and these terms

These terms apply when you buy an EV charger installation from Volteire Limited, trading as Volt Éire ("we", "us"), a private company limited by shares registered in Ireland under company number 802704, with its registered office at 63 Beechfield Road, Walkinstown, Dublin 12, D12 C424. Our VAT number is IE4532523OH.

You can contact us by email at ev@volteire.ie. Please read these terms before you book. The version that applies to your order is the one in force when you place and pay for your installation order. We email you confirmation of the order and, separately, the agreed installation date.

2. What we provide

We supply and install a home EV charger at your property in Ireland. Our service includes:

  • Assessing your property from the photos and video you send
  • Checking eligibility for the SEAI home charger grant
  • The charger you choose, and its installation by a Safe Electric Registered Electrical Contractor working on our behalf
  • Help with your SEAI grant application, including acting as your third-party representative where you ask us to
  • Support through your Volt Éire account

The installer works on our behalf. We remain responsible to you for the whole service, and you deal with us for anything about your order.

3. Who can order, and what we need from you

  • You must be 18 or over and buying as a consumer.
  • You must own the property, or have the owner's permission for the installation.
  • The property needs off-street parking suitable for EV charging.
  • The information, photos and video you give us must be accurate. Our assessment and price rely on them.
  • An adult must be present on installation day to give access and agree where the charger goes.

4. How the contract is made

You apply, and we assess your property. If we approve it, you can accept any required quote and pay for your installation order. You can pay before an installation date has been agreed. The contract between us is made when payment is confirmed by the payment provider and we confirm your order. Finance approval alone does not confirm payment or an installation appointment.

5. Price and payment

Packages start from €1,599 including VAT. Each charger and configuration has its own fixed package price. It covers the charger, standard installation and standard materials. The price you are shown when you choose your charger is the price you pay, even if our prices change later.

If your property needs work beyond a standard installation (for example a fuse board upgrade or a longer cable run), we will give you a fixed quote before booking. You decide whether to go ahead. If you decline, you can cancel without charge.

Payment secures your installation order. Any dates you provide are preferences until we confirm a real installer and appointment. If a date is not confirmed immediately, we will contact you by the end of the next business day to arrange it. You can pay:

  • by debit or credit card, processed securely by Stripe;
  • by bank transfer, using the details we give you; or
  • with finance from humm. Finance is provided by Flexifi Europe Limited trading as humm, which is regulated by the Central Bank of Ireland. It is subject to status and humm's own terms. We are not the lender. If you cancel your order, the linked finance agreement is cancelled too.

6. SEAI grant

After installation, SEAI emails you a declaration to sign, and you receive €300 back, usually within 4–6 weeks. Your net cost is your agreed installation price less the grant SEAI pays you.

The grant is paid by SEAI, not by us. It depends on SEAI's eligibility rules and available funding, and we cannot guarantee it. You remain responsible for the full price if SEAI refuses, reduces or delays your grant. SEAI pays only after you sign its declaration, so please sign it promptly: we are not responsible for a grant lost because the declaration was not signed in time.

Where you authorise us to apply on your behalf, you appoint us as your third-party representative for the SEAI Electric Vehicle Home Charger Grant scheme and allow us to receive SEAI correspondence about your application.

7. Your right to cancel

Because you order from us online, you have a legal right to cancel your contract within 14 days without giving a reason. The 14 days end 14 days after the day the charger arrives at your property, which is normally your installation day.

To cancel, tell us clearly before the 14 days end, for example by email to ev@volteire.ie. Before your installation date is confirmed, you can also send a cancellation request from your order page. We review any payment and confirm the outcome. These account steps do not limit your statutory cancellation rights. You can use the model form below, but you do not have to.

If you cancel before installation, we refund everything you paid within 14 days of your cancellation, using the same payment method.

If you cancel after installation, you are responsible for the direct cost of returning the charger. Because an installed charger cannot be returned by post, it must be removed and the circuit made safe by a registered electrician; we can do this for you at our standard rates, which we will confirm before we attend. We refund what you paid within 14 days of receiving the charger back, less, to the extent the law allows, a proportionate amount for the installation work carried out (normally the full installation price, as the work is complete) and any reduction in the charger's value caused by handling it more than needed to check it. By booking an installation date within the 14 days, you ask us to start work during the cancellation period.

After the 14 days, you can still cancel before your installation date. Before a date is confirmed, you can send a cancellation request from your order page or contact us. Once your appointment is confirmed, contact us to change or cancel it. We confirm the cancellation and any refund separately; sending a request does not mean a payment provider has completed a refund. We refund what you paid less the costs we have already incurred for your order and cannot recover, including installer time for cancellations within 48 hours of the installation date.

Model cancellation form

To Volteire Limited t/a Volt Éire, ev@volteire.ie:

I hereby give notice that I cancel my contract for the supply and installation of an EV charger. Ordered on: [date]. Received on: [date]. Name: [your name]. Address: [your address]. Date: [date].

8. Installation

Installations are carried out by Safe Electric Registered Electrical Contractors to the current national wiring rules. A standard installation typically takes 2-4 hours. Your booking confirmation tells you how long to plan for.

Installation dates depend on installer availability and safe working conditions. If we need to move your date, we will contact you as early as possible and agree a new one. If the installer finds on the day that the installation cannot be done safely or as assessed, they will make everything safe and we will explain your options. You will not pay for work you did not agree to.

Our assessment relies on the photos, video and information you give us. If they are inaccurate or incomplete and extra work or a return visit is needed as a result, we may charge for it at our standard rates, which we will confirm with you first.

The installation covers the work described in your order. It does not cover faults in your property's existing electrics, redecoration beyond tidying the immediate work area, or damage caused by hidden cables or pipes we could not reasonably have known about.

9. Your legal rights and our guarantee

You have legal rights under the Consumer Rights Act 2022. The charger must be as described, of satisfactory quality and fit for purpose, and our service must be provided with reasonable care and skill. If something is not right, you are entitled to have it put right free of charge within a reasonable time, and in some cases to a price reduction or to end the contract. Nothing in these terms affects those rights.

In addition, we guarantee the installation workmanship for 2 years from installation. The charger also carries a separate 3- to 5-year manufacturer warranty, depending on the charger, which we handle for you. These guarantees do not cover damage from misuse, accidents or changes made by someone other than us or our installer.

10. Problems and complaints

If something is wrong, contact us at ev@volteire.ie. We will look into it and respond as soon as reasonably possible. Please report any fault promptly and give us the chance to put it right before arranging work by anyone else: we are not responsible for the cost of work carried out by others without our agreement.

If we cannot resolve your complaint, you can get information about your rights from the Competition and Consumer Protection Commission (ccpc.ie), and you can bring a claim through the Small Claims Procedure of the District Court or the Irish courts.

11. Our responsibility for loss or damage

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for indirect or consequential loss. Subject to the next paragraph, our total liability to you in connection with your order is limited to the price you paid for it.

Nothing in these terms limits our liability for death or personal injury caused by our negligence or that of our installers, for fraud, or for any liability that cannot be limited by law, including your rights described in section 9.

12. Your personal information

We use your personal information as described in our Privacy Policy. We share the information our installer needs to carry out your installation, and they must use it only for that purpose.

13. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather or supply disruption. If this happens, we will tell you and agree a new date. If the delay is long, you can cancel and get a refund for anything not provided.

14. Using our website

Content on our website and app belongs to Volt Éire or its licensors. Please do not give us false information, use our services unlawfully, or try to interfere with or gain unauthorised access to our systems.

15. Changes to these terms

We may update these terms for future orders. The terms that apply to your order are those in force when you booked, and we will not change them for your existing order unless you agree or the law requires it.

16. Law

These terms are governed by Irish law. You can bring proceedings in the Irish courts.

17. Contact us

Terms of Service | Volt Éire